VYVORA Shipping & Delivery Policy

Effective date: 28 October 2026

VYVORA aims to make ordering and delivery information clear. For any order questions, email shortquick31@gmail.com and include your order number.

Delivery area

Our Shopify store currently supports delivery to South Africa only. International shipping is not yet available through checkout. We may add further destinations in future.

Shipping charges

Eligible shipping options and charges are calculated and shown during checkout before you place your order. Do not assume delivery is free unless your checkout states that it is. Addresses outside our configured delivery region might not be eligible for checkout.

Processing and delivery estimates

Orders may be fulfilled by third-party suppliers or delivery partners. Processing and transit times vary with supplier availability, the delivery address and courier service. We do not advertise a fixed delivery timeframe until it is confirmed for an order. Where an estimate is supplied, it is an estimate unless otherwise expressly agreed. We honour applicable South African consumer rights concerning the fulfilment period and delayed or undelivered orders.

Order tracking

You should receive an order confirmation at the email address supplied at checkout. If a carrier provides tracking details, we will share them once available. Please ensure your email, mobile number and shipping address are correct when ordering.

International suppliers and customs

Some products may be shipped through fulfilment partners located outside South Africa. Such deliveries can be affected by customs inspection and import processing. Import charges, if relevant, must be handled in accordance with applicable law; please contact us before ordering if you need to confirm whether an item ships internationally or if duties may apply.

Delivery problems or missing goods

If your order is late, lost, arrives damaged or cannot be supplied, contact shortquick31@gmail.com with your order reference and a brief description of the issue. We will work with the delivery partner to investigate and address the matter, including refunds or cancellation where required by law. We do not remove any statutory rights, including applicable rights under the Electronic Communications and Transactions Act.

Wrong address

Notify us as soon as possible if your delivery details are incorrect. We will try to correct them before dispatch where possible, but changes after dispatch cannot be guaranteed. Any additional charges or remedies will be addressed fairly and subject to applicable law.

Returns

For cancellations, damaged goods or refunds, please also read our Returns & Refunds Policy.